Refund Policy

Refund & Return Policy

At Winsome Lane, we strive to ensure that every piece you receive feels special and meets your expectations. If you are not completely satisfied with your order, we are here to help.

Eligibility for Returns

• Returns must be requested within 7 days of delivery.
• Products must be unused, unworn, and returned in their original packaging.
• Items showing signs of use, damage, or tampering will not be eligible for return or exchange.

Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return:

• Earrings once used or tried on
• Customized or personalized products
• Products purchased during clearance or special sale events

Damaged or Incorrect Orders

If you receive:

• a damaged product,
• an incorrect item, or
• a defective product,

please contact us within 48 hours of delivery with:

• order number,
• product images,
• and issue details.

Our team will review and assist you with a replacement or refund.

Refund Process

• Approved refunds will be processed to the original payment method.
• Refund timelines may vary depending on your payment provider or bank.
• Shipping charges are non-refundable unless the error was from our side.

Exchange Policy

We currently offer exchanges only for:

• damaged items,
• defective items,
• or incorrect products received.

Contact Us

For any return or refund-related queries, please contact:

Winsome Lane Support
Email: info@winsomelane.com
Phone: